Chapter 1. Introduction and background -- 1.1. The Asian financial crisis in the mid-90's 1.2. LMCs in the new millennium -- 1.3. LMCs in the Philippines and in the Asia-Pacific -- 1.4. LMC: concept and practice in a globalizing world -- 1.5. Labor management cooperation in relation to collective bargaining -- Chapter 2 Setting up an LMC: some guidelines -- 2.1. Ascertaining a felt need: how do we know we need an LMC? -- 2.2 Initial steps: deciding where to go and how to get there -- 2.3. The LMC process: learning by doing -- 2.4 Applying the process, achieving results -- 2.5. Monitoring and evaluation: how do we know we're getting there? -- Chapter 3 LMC for quality, profitability and competitiveness -- 3.1. The phases in quality development and links to LMC -- 3.2. LMC for quality and profitability -- 3.3 LMC and enhanced competitiveness -- Chapter 4 Problem solving tools and techniques -- 4.1. Pre-requisite capabilities -- 4.2. Basic tools for problem-solving -- 4.3. More tools and techniques for PDCA -- appendix A- Partnership for quality: a Philippine experience -- appendix B. Enchanted kingdom service quality enhancement (EKS-QUENN) program -- appendix C Completed problem-solving activities at Phillips semi-conductor Philippines, Inc. (PSPI) -- appendix D- Pricipled negotiations - A key to successful collective bargaining